When It's More Important To Be Kind Than Nice

Our guest today is Christi Scarrow, a woman who wears many hats. She’s a partner at the Canadian consulting firm Lighthouse Nine Group, she’s an expert in organizational accountability, and she’s the author of Truth Warriors: The battle to hear, be heard and make decisions that count.

Fortunately for us, the need to communicate effectively in difficult situation is a common thread across all of those aspects of Christi’s life, and she shares a huge amount of very practical advice on how to do that well with supervisors, employees and peers. 

To learn more about Christi and to order her book, please visit www.truthwarriors.ca.

Thanks to Jim Cirillo and Rachel Greenberger for you know what. Send questions to [email protected]. Follow us on Twitter at #wtswtgt. And until next time ... always be positive!