My apologies for not getting a new episode up last week. To make it up to you, I'm going to re- publish four episodes from way back at the beginning of What to Say When Things Get Tough on the four elements of the CODE for Credibility, beginning today with C Is for Caring. I'll re-publish the other three this week and next, leading up to an all-new episode on Thursday, October 27. Enjoy!

All the usual thanks and requests!