How to Measure VOC at the Speed of Relevance

TheySaid: Real Strategies for Customer Success

English - July 29, 2021 14:59 - 25 minutes - 23.3 MB - ★★★★★ - 7 ratings
Management Business customer success customer experience b2b saas account management go-to-market sales Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

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Salesforce’s VP of Customer & Market Insights, Karen Mangia, reveals the secrets every CS leader needs to know to encourage engagement, invite innovation, and remain relevant. Karen shares details about the metrics that matter, how to move from intention to action, and what success means to your customers right now. If you're willing to listen.

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