020: Enhancing Your Customer Experience with Joanne Bernstein

WellAttended: Event and Theatre Marketing / Promotion

English - November 14, 2016 12:00 - 28 minutes - 27 MB - ★★★★★ - 39 ratings
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Previous Episode: 019: Using Strategic Planning to Grow Your Organization with Kayt Peck

Next Episode: 021: Producing a Successful Yearly Arts Festival with Jim DeLutes

Joanne Bernstein discusses how to enhance your customer experience. She describes how to delight your audiences, how to measure customer satisfaction, how to create a customer service strategy, and how to plan for service recovery.

Joanne is an educator, author, consultant, speaker and manager for non-profit organizations, primarily in the field of arts and culture management and marketing. Joanne is the author of Standing Room Only: Insights for Engaging Performing Arts Audiences which is a comprehensive sourcebook with up-to-date marketing strategies and techniques for theater, music, dance, and opera organizations.

Show Notes:

Joanne Bernstein

Joanne's Blog

Anticipation and the Unexpected

Additional WellAttended Interviews:

How to Sell More tickets and Increase Repeat Patrons

How to Increase Your Theatre's Revenue

Online Ticketing Insights

Books:

Standing Room Only

Arts Marketing Insights

Download our free marketing resources at https://wellattended.com/resources