AI and the future of customer service with Noam Fine, Vonage AI

VUX World

English - January 18, 2021 05:39 - 1 hour - 89.5 MB - ★★★★★ - 8 ratings
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Previous Episode: Voice AI in the contact centre: 2021 trends, with Dan Miller, Opus Research

Next Episode: Integrating DialogFlow into your contact centre with Justin Randall

With almost all call centres looking to us AI to automate an increasing number of conversations with customers, what does the future of customer service look like? And what's the future of work going to look like for your staff? What can you do today to prepare for an AI-first future, both from a customer experience and staffing perspective?

Lots of big questions will need answering in 2021, and to get you started, we're joined by Head of Vonage AI, Noam Fine, to answer those questions and more about the future of customer service, the future of customer experience and the future of work for CS agents and managers.

Links

Vonage AI

Connect with Noam Fine on LinkedIn

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