Professor Ryan Hamilton on COVID-19 consumer decision making (two years later)

Questions for now - Compelling perspectives on digital CX

English - March 10, 2022 13:40 - 29 minutes - 26.9 MB - ★★★★★ - 3 ratings
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Previous Episode: Seth Earley on setting the groundwork for AI implementation

Next Episode: Matt Dixon on overcoming customer indecision

On this episode of TELUS International Studios, we're joined by a returning guest: Professor Ryan Hamilton of Emory University and the co-author and co-host of The Intuitive Customer, a book and podcast series by the same name. Ryan joined us back in June 2020, where we first discussed the impact of COVID-19 on consumers and brands around the world. We caught up with Ryan to see what's changed since then. Tune in to hear us break down his most recent research on the science of decision making, how cognitive exhaustion has impacted our everyday lives and how the customer journey will be influenced by COVID-19 for years to come.

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Click here to listen to the previous episode with Professor Ryan Hamilton.

Click here to check out The Intuitive Customer podcast.