An Analyst's Take: Peter Ryan on the Shifts in CX

Questions for now - Compelling perspectives on digital CX

English - February 23, 2021 14:16 - 23 minutes - 21.8 MB - ★★★★★ - 3 ratings
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On this episode of TELUS International Studios, we chat with Peter Ryan of Ryan Strategic Advisory. A former guest of the podcast way back in 2017, Peter offers a unique approach to which technology has remained on top, how the world of CX has shifted because of the COVID-19 pandemic, the use of analytics to understand your customer base, and how society's needs have changed since then.

You can find more from Peter on RyanAdvisory.com and LinkedIn.

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