Annette Franz on tackling CX pain points

Questions for now - Compelling perspectives on digital CX

English - March 05, 2021 17:55 - 26 minutes - 24.1 MB - ★★★★★ - 3 ratings
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Previous Episode: An Analyst's Take: Peter Ryan on the Shifts in CX

Next Episode: Preventing Food Waste at Scale

(Previously recorded as TELUS International Studios) Annette Franz, founder and CEO of CX Journey, joins us on this episode of TELUS International Studios. Annette has been accelerating the industry for 20 years, analyzing companies and helping them strategically nail CX. In the interview, she also warns companies of the consequences of when CX falls to the wayside.

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