CX In Context

Voices of CX

English - June 09, 2022 15:05 - 9 minutes - 17.3 MB - ★★★★★ - 22 ratings
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Previous Episode: Crushing the Competition With Service: CX For Small Businesses: Hank Ebeling - S9E7

Next Episode: Voice of the Customer - the Not-So-Secret Weapon of the Customer-Centric: Marilyn Mead - S9E8

On this week's CXIC, we unpacked the idea that CX is the backbone of the small business world with Hank Ebeling.

🟠About Hank Ebeling
Hank Ebeling is a sought-after speaker and small-business entrepreneur and the founder and owner of H4 Training gyms. He’s built his career on a passion for customer service and customer experience, and today helps other small business owners transform their customer service. Hank hosts his popular Success Trails Podcast which focuses on small business owners and their success. Hank recently authored the book Crushing the Competition with Service, which is available on Amazon.

🟠Connect with Hank Ebeling
Follow Hank on LinkedIn
Follow Hank on Facebook: @hankebelingiv
Follow Hank on Instagram: @hankebeling

Get Hank’s Book: Crushing The Competition With Service

🟠Connect with the Voices of CX
Follow Worthix on LinkedIn
Follow Worthix on Instagram: @voicesofcx

Follow Mary Drumond on LinkedIn
Follow Mary Drumond on Twitter: @drumondmary

🟠About Voices of CX Podcast
The Voices of CX Podcast is a podcast that covers all things business strategies, customer decision insight, empathetic leadership practices, and tips for sustainable profitability. With a little bit of geeking out on behavioral science, A.I. and other innovation sprinkled in here and there. The guests span multiple industries, but all of them have years of experience to bring to the table.

📩Got something to say about CX or want to be featured on the show? Let us know! Email the Producer ([email protected]).