S5E2: Rob Markey - Are You Undervaluing Your Customers?

Voices of CX

English - March 30, 2020 15:24 - 45 minutes - 41.5 MB - ★★★★★ - 22 ratings
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Previous Episode: James Dodkins - The CX Rockstar's Return Tour - S5E1

Next Episode: Patricia Houston - Stop Shifting the Burden to Your Customers - S5E3

Rob Markey is a partner in Bain & Company’s New York office and a leader in the firm’s Customer Strategy & Marketing practice. He joined Bain in 1990, and has led assignments in the financial services, telecommunications, retailing, media, professional services, health care, building equipment and food processing industries.

Rob is an expert in customer and employee loyalty, new product development and customer service strategies. He is co-author of the ultimate question 2.0 and hosts the Net Promoter System Podcast from Bain and company.

Follow Rob Markey on LinkedIn: https://www.linkedin.com/in/robmarkey/
Follow Rob Markey on Twitter: https://twitter.com/rgmarkey

Follow Worthix on LinkedIn: https://www.linkedin.com/company/worthix/
Follow Worthix on Twitter: @worthix

Follow Mary Drumond on LinkedIn: https://www.linkedin.com/in/marydrumond/
Follow Mary Drumond on Twitter: @drumondmary

Read Rob Markey's article, "Are You Undervaluing Your Customers?" on HBR here: https://hbr.org/2020/01/the-loyalty-economy

Twitter Mentions

@rgmarkey