S5E2: Rob Markey - Are You Undervaluing Your Customers?
Voices of CX
English - March 30, 2020 15:24 - 45 minutes - 41.5 MB - ★★★★★ - 22 ratingsBusiness Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Rob Markey is a partner in Bain & Company’s New York office and a leader in the firm’s Customer Strategy & Marketing practice. He joined Bain in 1990, and has led assignments in the financial services, telecommunications, retailing, media, professional services, health care, building equipment and food processing industries.
Rob is an expert in customer and employee loyalty, new product development and customer service strategies. He is co-author of the ultimate question 2.0 and hosts the Net Promoter System Podcast from Bain and company.
Follow Rob Markey on LinkedIn: https://www.linkedin.com/in/robmarkey/
Follow Rob Markey on Twitter: https://twitter.com/rgmarkey
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Read Rob Markey's article, "Are You Undervaluing Your Customers?" on HBR here: https://hbr.org/2020/01/the-loyalty-economy