S2 E17: Gustavo Imhof- CX Metrics and KPIs in the Age of A.I.

Voices of CX

English - December 03, 2018 20:31 - 31 minutes - 29 MB - ★★★★★ - 22 ratings
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Previous Episode: S2 E16: Sue Duris- The Startup Playbook to CX

Next Episode: S2 E18: Tom Goodwin- Stop Contemporizing Old Technology

Gustavo Imhof has been recognized as one of the rising stars of Customer Experience. Recently nominated a "30 Up and Coming Leaders in CX" --aged below 30, he works with leading blue chip companies and spoken to audiences across Europe and in LATAM, helping people understand the DNA of great CX strategy. He is regularly featured on a number of leading Customer Experience portals and has contributed to a number of CX thought leadership publications. Gustavo is specialized in measurement, KPIs and making your Voice of Customer actionable and embedding it within the business.

Check out Gustavo's contribution to our blog.
https://blog.worthix.com/is-having-a-horde-of-promoters-really-the-key-to-your-customer-experience-strategy

Gustavo Imhof's Webstie: https://cxahead.com/

Follow Worthix on LinkedIn: www.linkedin.com/company/worthix/
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Follow Gustavo Imhof on LinkedIn: www.linkedin.com/in/gustavoimhof/
Follow Gustavo Imhof on Twitter: @GustavoImhof

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Follow Mary Drumond on Twitter: @drumondmary