How Digitizing and Decentralizing Creates Great Customer Experiences: Jonathan Shroyer - S9E5

Voices of CX

English - May 02, 2022 13:00 - 41 minutes - 38.4 MB - ★★★★★ - 22 ratings
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Previous Episode: Keeping Up with Changing Customer Expectations in Hospitality // CX In Context

Next Episode: How COVID Supercharged the Decentralization of Work // CX In Context

This week on the Voices of CX Podcast, we talked to Jonathan Shroyer, Chief Customer Experience Innovation Officer at Arise Virtual Solutions. His passion is for customer service and helping people understand how to create amazing customer experiences in a decentralized way.

🟠About Jonathan Shroyer
CEO & Co-Founder
Jonathan has been a customer service professional and leader for 22+ years, leading large teams at established companies such as Microsoft, Monster, and Autodesk, as well as startups like Postmates, Kabam, and Forte Labs. A thought leader in the industry, Jonathan can often be found speaking at CX conferences, participating in podcasts, and writing about his passion—the future of customer service and the CS marketplace.

🟠Connect with Jonathan Shroyer
Follow Jonathan on LinkedIn
Follow Jonathan on Twitter @jjshroyer

🟠Connect with the Voices of CX
Follow Worthix on LinkedIn
Follow Worthix on Instagram: @voicesofcx

Follow Mary Drumond on LinkedIn
Follow Mary Drumond on Twitter: @drumondmary

🟠About Voices of CX Podcast
The Voices of CX Podcast is a podcast that covers all things business strategies, customer decision insight, empathetic leadership practices, and tips for sustainable profitability. With a little bit of geeking out on behavioral science, A.I. and other innovation sprinkled in here and there. The guests span multiple industries, but all of them have years of experience to bring to the table.

📩Got something to say about CX or want to be featured on the show? Let us know! Email the Producer ([email protected]).