How COVID Supercharged the Decentralization of Work // CX In Context

Welcome to CX In Context! Sometimes, we can’t get into as much detail as we’d like during the podcast. On CX In Context, our host Mary takes the timeliest and most thought-provoking concepts from each episode’s discussion and puts them into a practical business context; in other words, why they should matter to you.

This week on the Voices of CX Podcast, we talked to Jonathan Shroyer, Chief Customer Experience Innovation Officer at Arise Virtual Solutions. His passion is for customer service and helping people understand how to create amazing customer experiences in a decentralized way.

Listen to the full episode here: https://voicesofcx.com/how-digitizing-and-decentralizing-creates-great-customer-experiences-jonathan-shroyer/

🟠Connect with Jonathan Shroyer
Follow Jonathan on LinkedIn
Follow Jonathan on Twitter @jjshroyer

🟠Connect with Mary Drumond
Follow Mary Drumond on LinkedIn
Follow Mary Drumond on Twitter: @drumondmary

🟠Connect with the Voices of CX
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Follow Worthix on Twitter: @worthix

🟠Subscribe to our Podcast about Customer Experience – Voices of CX

🟠About Voices of CX Podcast
The Voices of CX Podcast is a podcast that covers all things business strategies, customer decision insight, empathetic leadership practices, and tips for sustainable profitability. With a little bit of geeking out on behavioral science, A.I. and other innovation sprinkled in here and there. The guests span multiple industries, but all of them have years of experience to bring to the table.

📩Got something to say about CX or want to be featured on the show? Let us know! Email the Producer ([email protected]).