88: How Artificial Intelligence Will Impact Customer Relationship Management with Bob Fernekees

Voice of Influence

English - April 22, 2019 08:30 - 27 minutes - 25.3 MB - ★★★★★ - 54 ratings
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Previous Episode: 87: Are Your Analytics Helpful or Are They Noise? with Robert Lamb

Next Episode: 89: Help Your Workforce Become Ambassadors for Your Brand

Over the past several weeks I’ve been speaking with other presenters who’ll be joining me at the Smart Customer Service conference in Washington D.C. starting on April 29th.

Well, today I have a very special treat for you because I was fortunate enough to speak with the leader of the conference, Bob Fernekees. Bob is also the Publisher of CRM Magazine.

In this episode, Bob discusses what led him to the customer service industry and why it means so much to him, the work he does at CRM Magazine, how the Smart Customer Service brand came to be, the changes and trends he’s noticing in the customer service field, his thoughts on A.I. and how it will impact the landscape of customer service and brand management, the details of his upcoming Smart Customer Service conference, and more!

Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at www.voiceofinfluence.net Read the transcript here: https://www.voiceofinfluence.net/88 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here: www.voiceofinfluence.net/deepimpact