108: Creating Memorable Experiences with Manuel Christoffel of Woom Bikes
Voice of Influence
English - September 23, 2019 08:30 - 30 minutes - 28.3 MB - ★★★★★ - 54 ratingsManagement Business Marketing thoughtleader buyin changemanagement communication customerexperience leader manager message strategy Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Manuel Christoffel is the (Interim) Chief Customer Officer at Woom Bikes where he manages marketing in customer service for all North America. Prior to joining Woom, Manuel has held global cross-functional customer success, program, marketing and brand strategy roles at ADP, Dell, American Express, Bazaarvoice, Hearsay Social, and his own consultancy business.
In this episode, Manuel explains what he means when he says huis declared goal is to deliver the best possible internal and external customer experience by combining EQ with IQ while cutting the red tape, the importance of realizing that the one purchasing your product isn’t always your true customer, why he believes there’s no such thing as “finding the right person” for your customer service team, why he doesn’t have penalties for team members who make mistakes, how he helps his CEO share their voice of influence, and more!
Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at www.voiceofinfluence.net Read the transcript here: https://www.voiceofinfluence.net/108 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here: www.voiceofinfluence.net/deepimpact