105: Creating Moments of Delight for Customers with Fred Skoler
Voice of Influence
English - September 02, 2019 08:30 - 30 minutes - 28.2 MB - ★★★★★ - 54 ratingsManagement Business Marketing strategy thoughtleader buyin changemanagement communication customerexperience leader manager message Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Fred Skoler is an award-winning digital innovator, product manager and user experience executive who thrives at the intersection of business results and fun, and I really think this conversation is going to be fun.
Since founding MGM Interactive in 1994, Fred has produced hit video games, designed simulations for the US Department of Defense, consulted on user-facing UX for digital advertising, wellness, health insurance, and delivered social games for social good.
In this episode, Fred discusses what he did at Sears in terms of gamification, why you need to have empathy for your customers, how he transitioned from a career in performing arts to what he does now, the main tool he uses to help his potential clients see the need for his services, the importance of setting varied goals, doing smaller tests, and getting feedback along the way, how to determine when to set feedback aside, how gamification helps companies meet their customers where they’re at, and so much more!
Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at www.voiceofinfluence.net Read the transcript here: https://www.voiceofinfluence.net/105 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here: www.voiceofinfluence.net/deepimpact