Your Transaction, Your Customer
Verifi Insights Podcast
English - October 07, 2020 16:27 - 9 minutes - 13.9 MBTechnology Business acquirers cardnotpresent chargebacks cnp disputes fraud issuers merchants paymentprotection paymentserviceproviders Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Interview with Shane Weikal on Verifi's RECOVER Solution
Next Episode: Interview with Greg Witten on Verifi's RECOVER Solution
The customer experience does not end with the sale. The post-transaction experience you deliver is very important. This potentially is the difference between keeping the sale or having it end in a chargeback, with not only the loss of the sale, but also potentially the customer, as well. Providing digital receipts by email is a good first step sellers can take to save the sale and the relationship. When customers have questions about their transactions with your business, you’ll need extra help answering those questions, and Verifi’s pre-dispute solutions can help. Read the blog post.