Verifi Insights Podcast
9 episodes - English - Latest episode: over 3 years ago -Verifi Insights Podcast provides engaging interviews with influential figures in the payments industry, and new developments in fraud prevention, pre-disputes, chargebacks, payment technology, and more. Whether you’re an issuer, seller, acquirer, or payment service provider, you’ll find useful information in every episode. This in-depth FinTech podcast is brought to you by Verifi, Inc., a Visa solution and the leader in total dispute management. For more information, visit www.verifi.com.
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Episodes
Say "No" to Chargebacks with Pre-Dispute Solutions
November 04, 2020 14:44 - 11 minutes - 16.5 MBFighting a chargeback is not what business owners want to spend their time doing. Fortunately, Verifi has solutions that can stop chargebacks dead in their tracks at the pre-dispute stage, before a chargeback can do maximum harm. Learn more about our pre-dispute solutions here.
Interview with Greg Witten on Verifi's RECOVER Solution
October 16, 2020 21:05 - 17 minutes - 24.4 MBWe talk to Greg Witten, Verifi's Vice President of Sales, about chargeback representment and Verifi's RECOVER solution. Find out what sellers are experiencing and what makes a business a good candidate for chargeback representment. To learn more about how Verifi can help you recover revenue lost to disputes, visit us here.
Your Transaction, Your Customer
October 07, 2020 16:27 - 9 minutes - 13.9 MBThe customer experience does not end with the sale. The post-transaction experience you deliver is very important. This potentially is the difference between keeping the sale or having it end in a chargeback, with not only the loss of the sale, but also potentially the customer, as well. Providing digital receipts by email is a good first step sellers can take to save the sale and the relationship. When customers have questions about their transactions with your business, you’ll need extra h...
Interview with Shane Weikal on Verifi's RECOVER Solution
September 22, 2020 14:00 - 27 minutes - 25.5 MBVerifi's Vice President of Business Operations, Shane Weikal, tells us everything we wanted to know about chargeback representment and what customers can expect when they work with Verifi's RECOVER solution. To learn more about how Verifi can help you recover revenue lost to disputes, visit us here.
Solve the Problem Before It Happens
September 14, 2020 14:00 - 9 minutes - 12.9 MBFrom their foundation, Verifi's pre-dispute technologies were built with the understanding that today’s businesses and banks need to service their customers quickly and thoroughly. And that means solving a challenged purchase at the pre-dispute stage – before it is submitted as a chargeback by the issuer. Our pre-dispute solutions go into action at – or even before – the point of customer inquiry with their bank. Learn more about pre-disputes here.
Maintaining a Positive Customer Experience During Disputes
September 02, 2020 06:58 - 8 minutes - 12.4 MBA positive customer experience should be a goal for every transaction and interaction, especially when it comes to disputes. Every dispute is an opportunity to retain a loyal customer or create a new one. Sellers can capitalize on that opportunity by providing a fair and speedy dispute resolution. Doing so can foster a positive customer interaction with lasting rewards. Find out how Verifi can help you save a customer relationship.
Interview with Greg Witten on Sales and Rapid Dispute Resolution
July 22, 2020 17:37 - 20 minutes - 28.3 MBWe talk with Greg Witten, Verifi’s Vice President of Sales, about the state of sellers, the payments landscape, and the upcoming launch of Verifi's Rapid Dispute Resolution.
Get Ready for RDR
July 16, 2020 16:31 - 11 minutes - 16.4 MBEarlier this year, Verifi introduced a new product, Rapid Dispute Resolution (RDR), in collaboration with Visa. RDR is powered by a robust decision engine that automates dispute resolutions based on rules set by the seller, reducing time and effort invested in managing and resolving dispute volume. As a feature of Verifi’s new RESOLVE solution, RDR alongside Verifi’s Cardholder Dispute Resolution Network™ (CDRN®) provide the most effective dispute mitigation solution to serve on a global sca...
Interview with Hitesh Anand on Rapid Dispute Resolution
July 07, 2020 21:32 - 25 minutes - 35 MBHitesh Anand, Chief Product Officer at Verifi, talks Rapid Dispute Resolution (RDR) benefits, history, launch date and more.