157 _ What Is The Best Way To Approach An Emotionally Charged Conversation?

Coach Jon Zieve is back!  And we’re jumping right into a very
important topic today – approaching emotionally charged conversations,
particularly around the topics of diversity, equity, and inclusion.

Throwback to episode #99 “Crucial Conversations” where Coaches Jon and Josh
reference the book “Crucial Conversations; Tools for Talking When Stakes are
High” by Grenny-Patterson-McMillan-Switzler-Gregory and discuss hot-button
topics like gun control and abortion.  Consider this episode - #157 – as
take 2 on another emotionally charged conversation.

What we coaches ask you to pay particular attention to in this episode
is not so much the content of the conversation – although that’s extremely
important too – but the way in which we interact with each other, particularly
when we diverge on our opinions and viewpoints.

What you’ll notice is – and this is framed in the beginning of the
episode –that our focus in the conversation is NOT to convince the
other person of our own viewpoints (not a “winnable” game). 
What we focus on is trying to hear and understand each other at a
deeper level (quite often by asking questions), and attempting to
articulate our viewpoint so that we our understood at a deeper level (a
“winnable” game). 

What if we all agreed to approach these conversations with an intention to
understand each other better vs. trying to prove we are right?!

Think about that the next time you enter into an emotionally charged
conversation – let us know how it goes!  We’d love to hear from you.

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