Totally Well Podcast - Joyce Strong - Episode 121 - John Hanson on Customer Experience

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My guest in this episode 121 of Totally Well Podcast is John D. Hanson, on Customer Service, Customer Experience and Customer Discovery. Do you know the 4 Types of Customers?  Who is your number 1 Customer?

Reach out to John at his website www.7waysmenu.com

Pick up your copies of John's book: Wow Your Customers: 7 Ways to World Class Services.

Reach out to John on all social media platforms.

About John D. Hanson

With over 25 years of success in customer-facing roles, John D. Hanson has established himself as a leader in the Customer eXperience.

In demanding industries like Retail, Lending, Credit Card Servicing, the Military, Industrial Automation and Non-profit, he has ranked at the top of his team for Customer Satisfaction in every role.

Within 90 days of hire for a Fortune 100 company, John was chosen to train onboarding team members due to his Customer Satisfaction scores and performance metrics.

While working full-time for a Fortune 100 company and serving on reserve military duty, John earned two simultaneous bachelor’s degrees from Union Institute & University, graduating with a 4.0 GPA in both in just 2 years.

Following 2 years of research, his book, “WOW Your Customers! 7 Ways to World-Class Service” was published in 2018 with copies selling world-wide. John has had the privilege of interviewing Customer eXperience leaders in every continent.

He has been a repeat guest for the Customer eXperience on the Mr. Biz B2B Radio podcast, a nationally-broadcast show. He has been featured in multiple online business articles, including American Express, LinkedIn and the Residential Real Estate Council.

John considers it an honor to have served in a senior leadership position for the Ohio Army National Guard. His 8-year tour included a deployment to Iraq in 2010, his commitment complete in 2016.