Call Coaching Tips to Max Every Call

To The Point - Home Services Podcast

English - August 15, 2023 08:00 - 47 minutes - 43.1 MB - ★★★★★ - 148 ratings
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Previous Episode: Demand Leads Are Down So Now What?

Next Episode: Re-Release: The E-Myth Way To A Successful Service Company

CSRs are your first line of defense…and offense! We bring on Liz Patel to talk about call coaching your CSRs to boost your bottom line and make sure you aren't losing out on valuable leads in the highly competitive home services and improvement industry. Listen now!

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05:15 How did you get into the trades?

08:27 How did the beta experiences go with such big companies?

14:52 What are some of the KPIs that these contractors should be looking for to measure success?

19:33 How do you handle varying skill levels?

24:44 What are some red flags to be aware of in CSRs?

29:25 Is there a good cadence that people should be paying attention to for training?

32:18 How important is roleplaying in training your CSR?

35:04 What are some ways to motivate your CSRs?

37:56 What is a good frame of reference on cost for a good CSR coaching service?

40:38 How to get ahold of us to get any information?