To Catch a Fraudster
42 episodes - English - Latest episode: 7 months ago -To Catch a Fraudster is a podcast for eCommerce merchants and enterprise security professionals who dream of vengeance on the thieves, hackers, and con artists stealing their revenue and customer data. Merchant Fraud Journal interviews the entrepreneurs, fraud experts, and corporate leaders on the front lines of the war against fraud. Join us to hear their real-world stories about the weird, the bold, and the infuriating of fraudster attacks. Learn from the mistakes of others and implement the tactics, strategies, and technologies you need to secure your store or protect your corporate systems from attack.
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Episodes
Card Skimming Jumps 77% in 2023
October 16, 2023 02:45 - 24 minutes - 24.7 MBRodrigo Figueroa, COO at Chargeback Gurus, talks about why card skimming fraud is up over 75% in 2023.
Is Your Brand About to Get Hijacked?
September 27, 2023 02:14 - 30 minutes - 32.7 MBBeatriz Thomaz, Product Marketing at Clearsale, discusses how to protect your brand against impersonation by fraudsters.
The science of behavioral analytics: Will the consumer revolt?
May 31, 2023 11:22 - 26 minutes - 24.2 MBBill Bruno, CEO of Celebrus, discusses new innovations in behavioral analytics, discusses if we've hit the point where consumers will start to push back against ever more data points, and shares stories of how fraudsters not only target your consumer goods, but your entire home.
How to Stop Return Policy Abuse Fraud (Pt. 2)
February 23, 2023 02:58 - 19 minutes - 16.8 MBPart two of a discussion with Eyal Elazar, Head of Product Marketing at Riskified, about the creative ways fraudsters commit return policy fraud, and how to confidently construct effective return policies.
How to Stop Return Policy Abuse Fraud
January 11, 2023 03:00 - 28 minutes - 24.1 MBEyal Elazar, Head of Product Marketing at Riskified, discusses the creative ways fraudsters commit return policy fraud, and how to confidently construct effective return policies.
Know Your Customer. Or else.
December 21, 2022 03:21 - 26 minutes - 25.6 MBRob Daline, co-founder and CEO at ArkOwl, discusses how to properly enrich order data, gives advice for getting the most out of KYC data, and shares war stories from his own time as a fraud analyst.
How much customer friction do you need? Two-factor authentication, stopping bot traffic, & the day time stood still
November 21, 2022 12:21 - 52 minutes - 48.2 MBDan Woods, ex-CIA and FBI and current Head of Global Intelligence at F5, shares his stories of IT security, cyber terrorism, makes his triumphant return to the program. He discusses customer friction, two-factor authentication, and shares an incredible story about the time a 30 second conversation cancelled daylight savings time for an entire nation. Bonus show notes: You can see Dan's fierce beard here.
That time Chinese hackers tried (and failed) to distort the results of a UK public consultation
October 06, 2022 08:01 - 30 minutes - 30.4 MBMatthew Salisbury, CEO of Honey Badger HQ, explains how visual authentication stopped the Chinese Communist Party from distorting the results of a UK public consultation.
The North Face Credential Stuffing Attack
September 20, 2022 07:10 - 44 minutes - 41.7 MBCybersecurity expert Erich Kron of KnowBe4 discusses the recent credential stuffing attack against The North Face company. He explains why the password is not dead (yet) and gives actionable advice for how merchants can secure their customers' accounts and data against attack. See the full release about the attack from The North Face here.
The Pig Butchering Scam
September 12, 2022 06:24 - 45 minutes - 43.2 MBJane Lee, Fraud and Safety Architect at Sift, recounts her experiences going undercover as a potential mark for the notorious 'Pig Butchering' scam. You can read Jane's write up of her experiences on the Sift blog.
Free money, fraud problems.
August 24, 2022 12:17 - 37 minutes - 34.4 MBAriel Chen, CEO of chargeflow.io, talks about how to combat chargebacks from gift card fraud, shares an incredible scam that starts with sending merchants free money, and why effective e-commerce fraud prevention strategies start with communicating effectively with customers.
New data shows how consumers react to account takeover attacks. And the results aren't pretty.
August 02, 2022 07:29 - 39 minutes - 36.3 MBWe dive into the lessons of Refinitiv's new report: US Identity Theft in 2021. We discuss the shocking responses consumers gave about their attitudes towards account takeover, including their willingness to change financial institutions that allow their personal information to be compromised. We also cover new findings about fraud in buy now pay later programs, peer-to-peer (P2P) payments, and more. An interview with James Mirfin, Global Head of Digital Identity and Fraud Solutions...
Let's Get Megan a Job! LinkedIn recruiter scams & how to find work in the fraud prevention industry.
July 19, 2022 07:53 - 35 minutes - 32.8 MBHow do you get a job in the fraud prevention industry? We interviewed Megan, an fraud professional with experience at Lyft and Capital One who is currently looking for work. First, she told us an incredible story of how scammers posing as recruiting professionals tried to trick her into giving away all her personal information. Then, she opened up about her current job search. She gave us big insight into what talent is looking for in an employer, what the interview process is lik...
How to choose an e-commerce fraud solution in 2022 and beyond
June 28, 2022 15:06 - 42 minutes - 38.9 MBJordan Lewis and John Gregoriadis of Spotrisk discuss the questions SMB merchants should be asking when evaluating fraud prevention solutions, how to educate yourself about emerging fraud trends, fraud prevention in a Web 3.0 world, and more.
A former FBI Special Agent and CIA Cyber-Operations Officer discusses IT security and cyber terrorism
June 14, 2022 07:25 - 34 minutes - 32 MBDan Woods, ex-CIA and FBI and current Head of Global Intelligence at F5, shares his stories of IT security, cyber terrorism, gives his best advice for how to get business and fraud teams to work together to protect businesses and customers, and recounts the heartbreaking and untimely demise of his 'Santa Claus' beard. Bonus show notes: You can see Dan's fierce beard here.
$94,000,000 ways to fight fraud and optimize customer journeys
May 25, 2022 06:41 - 38 minutes - 35.5 MBThe team from SEON breaks down their recent $94 million Series B fundraising round, and discusses how to balance fraud prevention with building amazing customer journeys.
How to protect websites and web apps from the entire lifecycle of automated attacks: An interview with the CTO of PerimeterX
May 09, 2022 19:47 - 36 minutes - 33.1 MBIdo Safruti, Co-founder and CTO of PerimeterX, and Kim DeCarlis, CMO at PerimeterX, discuss how merchants protect their websites and web apps from the entire lifecycle of automated fraud attacks online.
How to properly conduct fraud prevention A/B testing & safely sell high-ticket items
April 26, 2022 20:21 - 37 minutes - 34.4 MBChristian Mangold, CEO of Fraugster, discusses how to sell high-priced items safely, identify card testing schemes, the future of biometric authentication, and more.
Stopping Ransomware & Cyptocurrency Fraud In an Unregulated World
April 07, 2022 06:22 - 40 minutes - 48.2 MBGreg Edwards, CEO of CryptoStopper, discusses why merchants should care about cryptocurreny fraud, what types of fraud to watch out for, and how to defend against attacks.
A deep dive into Magecart-style attacks
October 31, 2021 19:22 - 43 minutes - 48.4 MBWhat does the bleeding edge of Magecart-style attacks look like? Why do sophisticated security professionals at large, respected retailers find themselves struggling to detect these attacks? How can merchants up their cyber security game and do better preventing these kinds of attacks? Idan Cohen, CEO of Reflectiz, shares years of cybersecurity experience to shed light on the true extent and potential damage of malicious code injections.
Russian hackers & ants at a picnic. An interview with Ron Hynes, CEO of Vesta
October 01, 2021 08:30 - 48 minutes - 44.2 MBFrom stories of midnight phone calls about Russian hackers, to practical advice for how to analyze and learn from fraud events, and all the way through to anecdotes about ants at a picnic, Ron Hynes, CEO of Vesta, gives an invaluable window into the past, present, and future of fraud prevention.
How to Sell in High-risk Markets with dLocal
September 22, 2021 02:44 - 37 minutes - 34.7 MBCarlos Palma, Product Manager at dLocal, discusses incredible tales of eCommerce fraud in high-risk markets. Join us for a far-ranging conversation on how merchants can move into, and thrive in, markets such as Brazil. We get into the details of what to look out for and what steps to take to confidently enter markets where the hesitancy is often just as high as the opportunity.
At the Crossroads of Human Slavery and Ecommerce Fraud
July 01, 2021 18:55 - 32 minutes - 29.4 MBAaron Kahler is the Founder and CEO of the Anti-human Trafficking Intelligence Initiative (ATII). Contact Aaron: [email protected] Links: Main webpage ATII LinkedIn (please like and share!) Red Flags and Indicators Applicable to Sex Trafficking & Forced Labor ATII Video Library Anti-Human Trafficking Retail Consortium Membership Flyer Other ATII Downloadable Resources Full link tree About the ATII: The combination of the ATII team, along with the resources...
The $9,000,000 Account Takeover Fraud Scam (Pt. 2)
May 21, 2021 14:01 - 21 minutes - 19.8 MBMelissa Solis is Head of GIACT Systems, and Brett Petersen is GIACT Executive Vice President of Sales. Read GIACT's report on Account Takeover Fraud here. Merchant Fraud Journal's 'To Catch a Fraudster' Podcast is supported by Sift, the leader in Digital Trust & Safety. Sift empowers companies to stop fraud and grow without risk. Sift’s Trust and Safety Architects -- industry experts who have decades of fraud-fighting experience at companies like Facebook, Square, and Google -- can...
The $9,000,000 Account Takeover Fraud Scam (Pt. 1)
May 04, 2021 19:16 - 26 minutes - 24 MBMelissa Solis is Head of GIACT Systems, and Brett Petersen is GIACT Executive Vice President of Sales. Read GIACT's report on Account Takeover Fraud here. Merchant Fraud Journal's 'To Catch a Fraudster' Podcast is supported by Sift, the leader in Digital Trust & Safety. Sift empowers companies to stop fraud and grow without risk. Sift’s Trust and Safety Architects -- industry experts who have decades of fraud-fighting experience at companies like Facebook, Square, and Google -- can...
An Inside Job at the Post Office (Pt. 2)
April 21, 2021 03:10 - 20 minutes - 18.7 MBBruno Farinelli is the Head of Fraud analysis and data science teams at ClearSale.
An Inside Job at the Post Office (Pt. 1)
April 07, 2021 18:28 - 20 minutes - 18.7 MBBruno Farinelli is the Head of Fraud analysis and data science teams at ClearSale.
How to Fight and Win Chargeback Disputes (Pt. 2)
March 22, 2021 03:55 - 19 minutes - 22.7 MBPallavi Kuppa-Apte is the COO at Chargehound, a unique, comprehensive chargeback solution that ensures dispute responses are free of human error, complete, and submitted on time.
How to Fight and Win Chargeback Disputes (Pt. 1)
March 15, 2021 04:29 - 22 minutes - 26.5 MBPallavi Kuppa-Apte is the COO at Chargehound, a unique, comprehensive chargeback solution that ensures dispute responses are free of human error, complete, and submitted on time.
How to Fight and Win Chargeback Disputes
March 15, 2021 04:29 - 22 minutes - 26.5 MBDid you know banks still use fax machines? In this episode, Pallavi Kuppa-Apte, COO at Chargehound, dives into the crazy (and frustrating) world of chargeback representment. How does chargeback representment work? How can merchants do more to win more disputes? Why are fax machines still a thing in 2021?
An Ex-Fraudster Shares His Incredible Secrets (Pt. 2)
February 23, 2021 04:27 - 30 minutes - 28.4 MBAlex Hall is a former fraudster who spent ten years successfully operating in the Las Vegas fraud scene. Today, he is the Principal at Dispute Defense Consulting, a Full-Spectrum Fraud Mitigation Consulting agency, with an aim to assist merchants to build a comprehensive defense against fraud throughout many aspects of their system.
An Ex-Fraudster Shares His Incredible Secrets (Pt. 1)
February 14, 2021 15:32 - 31 minutes - 29.1 MBAlex Hall is a former fraudster who spent ten years successfully operating in the Las Vegas fraud scene. Today, he is the Principal at Dispute Defense Consulting, a Full-Spectrum Fraud Mitigation Consulting agency, with an aim to assist merchants to build a comprehensive defense against fraud throughout many aspects of their system.
Those are Fake Jewels in the Mail
January 06, 2021 21:48 - 32 minutes - 29.9 MBCathy Ross of Fraud.NET shares incredible tales of friendly fraud, and shares tips for how to protect your ecommerce business.
Those are Fake Jewels in the Mail -- Friendly Fraud with Fraud.NET
January 06, 2021 21:48 - 32 minutes - 29.9 MBCathy Ross of Fraud.NET shares incredible tales of friendly fraud, and shares tips for how to protect your ecommerce business.
The "Crime as a Service" Entrepreneurial Model
November 25, 2020 19:58 - 33 minutes - 31.2 MBJimmy Fong, Chief Commercial Officer at Seon, coins the phrase "Crime as a Service" (CaaS) and shares how sophisticated fraudsters are making passive income by outsourcing their knowledge to low-level thieves using the same model as an SaaS company.
The "Crime as a Service" Entrepreneurial Model -- SEON
November 25, 2020 19:58 - 33 minutes - 31.2 MBJimmy Fong, Chief Commercial Officer at Seon, coins the phrase "Crime as a Service" (CaaS) and shares how sophisticated fraudsters are making passive income by outsourcing their knowledge to low-level thieves using the same model as an SaaS company.
How Fighting Ecommerce Fraud Fights Human Trafficking
August 07, 2020 14:07 - 33 minutes - 30.5 MBRich Stuppy, Chief Experience Officer at Kount, talks about fraud in the food service industry and how eCommerce fraud prevention is helping in the fight against human trafficking.
How Fighting Ecommerce Fraud Fights Human Trafficking -- Kount
August 07, 2020 14:07 - 33 minutes - 30.5 MBRich Stuppy, Chief Experience Officer at Kount, talks about fraud in the food service industry and how eCommerce fraud prevention is helping in the fight against human trafficking.
Walls Of Thieving Cellphones
July 19, 2020 20:00 - 38 minutes - 35.7 MBIn this episode, Aleksander Kijek, Chief Product Officer of Nethone shares stories walls of cellphones committing fraud, fraudsters selling scam tickets in airports, and more.
Walls Of Thieving Cellphones -- Nethone
July 19, 2020 20:00 - 38 minutes - 35.7 MBIn this episode, Aleksander Kijek, Chief Product Officer of Nethone shares stories walls of cellphones committing fraud, fraudsters selling scam tickets in airports, and more.
Fraudsters at the Door
July 19, 2020 19:17 - 26 minutes - 24.1 MBRafael Lourenco from ClearSale tells a wild story about fraudsters using fake uniforms to dress up like retailers' delivery employees, show up at card holders' actual homes, and steal packages straight out of their hands. Hear the incredible story of how ClearSale detected, and stopped, this brazen fraud attack.
Fraudsters at the Door -- ClearSale
July 19, 2020 19:17 - 26 minutes - 24.1 MBRafael Lourenco from ClearSale tells a wild story about fraudsters using fake uniforms to dress up like retailers' delivery employees, show up at card holders' actual homes, and steal packages straight out of their hands. Hear the incredible story of how ClearSale detected, and stopped, this brazen fraud attack.