Experiment 6: Outsourcing Phone Services

I've actually already been doing this one, but I wanted a win in case all of my other experiments fail.

Due to the fact that I work out of my home and virtual learning is a thing now, I have been having a super difficult time answering the phones.  Because of that, I decided to hire a virtual phone team.

The phone team I hired is certified by Housecall Pro, which is the software we use for scheduling.  Since this team is certified, they already know how to do the scheduling part.  I just had to teach them about chimneys.

Here are the perks: 

The amount of money we spend is directly proportional to how much business we have.  So, when we're making more, we can afford to pay for more phone time.When we're lean, this  phone team can be activated to drum up some business for us out of our database.The team is super happy and super nice and keep me up to date.

Here is the one challenge so far:

Optimize driving time is difficult to do with a team that doesn't know the area.

I solved this by making a drive time chart that conveys approximate driving time.  Problem solved.

As for my experiment, here's where I started:

I was annoyed because I can't answer the phone all the time.  I was also annoyed because my productivity was down the tube.  I did a horrible job time blocking because I was constantly interrupted by either a family member or a phone call.

My goal for this experiment was to have a team who can help me increase my productivity and be more responsive for my customers.

If you would like to have a gander at the tools Iove, check them out here: resources.timehackingradio.com. 

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