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Ep 193: The Journey Map
This Can't Be That Hard
English - January 03, 2023 07:00 - 24 minutes - 17.2 MB - ★★★★★ - 112 ratingsMarketing Business Entrepreneurship photography business sales marketing entrepreneur entrepreneurship small business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Ep 192: The Photographer's Work Wheel
Next Episode: 194: Welcome to the Consistency Club!
A really great customer experience is something that will keep clients coming back to you again and again. But contrary to what we might think, our client's experience is a lot more than just what happens on the day of the session and how much they like the photos we deliver…. There are so many opportunities to give them that "WOW" experience (or not)!
Today, I'm sharing a tool that will help you map out your customer's journey every step of the way, then figure out where and how you can improve those steps to really elevate your customer experience.
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Resources:
Listen to the Simple Sales Limited Series Podcast where Annemie teaches the 6 steps to running a profitable, sustainable photography business you love. Join the TCBTH Facebook Group - a supportive, business-focused group for photographers. Leave a review!