259 - Dealing with Difficult Clients with Rachel Utain-Evans

This Can't Be That Hard

English - April 09, 2024 04:00 - 43 minutes - 30.1 MB - ★★★★★ - 112 ratings
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Previous Episode: 258 - How I'm using Pic-Time's new AI feature in my Family Photography Business

Next Episode: 260 - Intersecting Skills with Amanda Dudzik

Every photographer has had the experience of dealing with an unhappy client (and if you haven't yet, you will at some point!). There's no two ways about it: that situation sucks, and will probably have you second-guessing yourself and your business.

Today I am talking with Rachel Utain-Evans about how to handle difficult conversations with unhappy clients while protecting your business and maintaining excellent customer service... all at the same time. Rachel shares invaluable insights from over a decade of experience on how to navigate these conversations from a place of transparency and confidence.

I want you to save this episode so you can come back to it the next time a client comes to you with a complaint; Rachel will give you the resources and confidence to handle whatever comes your way confidently and professionally!

https://www.rachelutainevans.com/ - Rachel's website where she mentors photographersFeeling stuck? Join the Business Plan Glow Up; a self-paced, 5-part workshop designed to take your business from meh to magical.

Resources:

Listen to the Simple Sales Limited Series Podcast where Annemie teaches the 6 steps to running a profitable, sustainable photography business you love. Join the TCBTH Facebook Group - a supportive, business-focused group for photographers. Leave a review!