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Tricia Houston - Founder and COO, The ExperienceBuilt Group (formerly MMR LIVE)
The Tom and Bob Show
English - May 20, 2022 13:17 - 28 minutes - 24.8 MBManagement Business Education How To customer experience customer loyalty customer service employee engagement Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Leo Chan - Chief Innovation & Creativity Officer - Abound Innovation Inc
In this episode of the Tom & Bob Show, we discuss with Tricia Houston, the Founder and COO of The ExperienceBuilt Group, how customer experience needs are understood by conducting an experience audits, what the process entails and what its designed to accomplish, why organizations should conduct such audits, and what typical gaps experience audits typically reveal.