Mary Poppen, Chief Customer Officer - Glint at LinkedIn

The Tom and Bob Show

English - June 01, 2021 22:16 - 26 minutes - 23.9 MB
Management Business Education How To customer experience customer loyalty customer service employee engagement Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Steven Carleton, Vice President - Customer Experience, Premera Blue Cross

Next Episode: David Robbins, Vice President - Client Consulting, Gongos Inc.

Mary joins Tom and Bob on the show to discuss what Glint is all about, how Glint defines employee engagement, why CX practitioners should be concerned about employee engagement, and the strategies they can employ to create more highly engaged employees within their own organizations.