Jeannie Votaw - Senior Strategy and Implementation Manager and Sam Herzing - Strategy and Implementation Lead, Gongos Inc.

The Tom and Bob Show

English - June 15, 2021 12:38 - 37 minutes - 28.9 MB
Management Business Education How To customer experience customer loyalty customer service employee engagement Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: David Robbins, Vice President - Client Consulting, Gongos Inc.

Next Episode: Lisa Schmidt - Principal, Worksphere Consulting

Jeannie and Sam join Tom & Bob on the show to discuss how the business model at Gongos Inc. has evolved into one focused on helping organizations to develop customer-centric practices, the role of customer performance indicators in shaping CX strategy, and how to engage employees in designing and staying motivated to deliver on CX strategies.