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Eckhart Boehme, Founder and Managing Director - Unipro Solutions (Part 1)

The Tom and Bob Show

English - August 31, 2021 09:00 - 28 minutes - 39.2 MB
Management Business Education How To customer experience customer loyalty customer service employee engagement Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Tribute to David Robbins, VP - Client Consulting, Gongos
Next Episode: Eckhart Boehme, Founder and Managing Director - Unipro Solutions (Part 2)

While the Jobs to Be Done framework is a well recognized tool for identifying customer goals, little is understood about evaluating customer progress in achieving their goals. In the first of a two episode series of The Tom & Bob Show, Eckhart Boehme introduces and discusses a framework, The Wheel of Progress, he has designed for just that purpose.