Bill Staikos - Head of Customer Experience, Freddie Mac - Host, Be Customer Led
The Tom and Bob Show
English - August 23, 2020 18:20 - 27 minutes - 22.1 MBManagement Business Education How To customer experience customer loyalty customer service employee engagement Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Lou Carbone - Owner and Founder - Experience Engineering
The host of Be Customer Led, Bill Staikos joins the show to discuss what led to the start of his podcast, his focus on both the customer and the employee experience, and the role of leadership in shaping a customer-centric culture.