The Tom and Bob Show artwork

Andy Haas, Managing Director - Service Excellence Marketing Offering Leader - Deloitte Consulting

The Tom and Bob Show

English - September 21, 2021 09:00 - 30 minutes - 42.4 MB
Management Business Education How To customer experience customer loyalty customer service employee engagement Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
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Andy Haas joins the show to discuss the concept of 'right channeling' and the role it plays in effective service delivery.