Ep.14 Building Brand Loyalty Through Customer Support Tip Five: Making The Customer Whole Again
TeleCastPH
English - January 31, 2020 21:00 - 13 minutes - 9.07 MBManagement Business Entrepreneurship outsourcing offshoring customer support call center positive thinking business strategy startups small business Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
This is the fifth in the 5 part series of how to use customer support to build a stronger brand loyalty.
Today we are talking about the fifth and final way customer support can help build brand loyalty and that is by making the customer whole again and how you’ll want to empower support to be able to take the steps necessary to make the customer whole. To make them complete.
What do I mean by that?
It’s simple.
You want to make sure the customer has not lost anything whether it be money, time or even damage to their personal reputation or health.
By making sure they walk away from the experience whole and complete, the customer will not have the feeling that the brand has taken something from them.
This is a basic psychological feeling that everyone experiences. And sadly one that many brands and companies ignore.
Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/
Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff
#customercare #brand loyalty #branding #outsourcing