Ep. 13 Building Brand Loyalty Through Customer Support Tip #3 Follow Ups And The Personal Touch

This is the third in the 5 part series of how to use customer support to build a stronger brand loyalty.

Those that follow my articles and podcast should know by now how I’m a huge advocate of personal follow ups when it comes to customer support. 

Follow ups on support cases can make the difference between brand loyalty and a customer leaving for good. 


In this episode I talk about the personal touch to followups and give some examples that I have used in the past.

Keep in mind that customer support can be almost as crucial as the core aspects of your company. 

Customer retention and brand loyalty isn’t always how well it works when things go right. It can depend on how you handle things when they go wrong.

Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff

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