Telaid Tech Connect
33 episodes - English - Latest episode: over 1 year ago - ★★★★★ - 2 ratingsAre you fascinated with the trends and consumer behaviors that are transforming businesses? Are you interested in how innovative technologies are applied in business? Do you strive to stay current on best-of-breed technologies? If so, the Telaid Tech Connect Podcast is for you!
Entire industries are undergoing a metamorphosis. Keeping pace with technology trends and innovative technologies can be daunting.
With each episode of Telaid Tech Connect, we’ll offer an insightful glimpse into marketplace trends, shifts in consumer behaviors and the enabling technologies that are impacting businesses.
We’ll take a deep dive into changes taking place in industries like retail, quick-serve restaurants, financial services, healthcare, logistics and hospitality, why and how it’s happening and what experts expect for the future.
As a leading technology partner for dozens of Fortune 500 enterprises, Telaid sees the use cases, the challenges and the successes of innovative technology deployments in business. We work with dozens of technology partners who have real-time insight into the challenges enterprises face and how they are advancing their ability to compete using technology.
Join us as we explore some of the latest technologies, garner insight from the experts and preview technologies that could help you accelerate your business objectives.
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Episodes
The Power of Voice Communications to Elevate Operations and Customer Service With Martyn Jones
March 14, 2023 07:00 - 26 minutes - 57.2 MBIn this episode of Telaid Tech Connect, host Beth Bergmann is joined by Martyn Jones, Chief Commercial Officer at VoCoVo. Martyn explores the power of voice communications to elevate operations and customer service and expounds on use cases in retail and the results VoCoVo customers have already seen. IN THIS EPISODE: [3:25] What challenges did you see in the marketplace that inspired VoCoVo to reinvent the way retail teams communicate on the floor? [6:11] How can VocoVo strea...
How IoT Can Increase Operational Efficiency and Reduce Shrink With Thom Schmitt
February 21, 2023 07:00 - 21 minutes - 40.7 MBIn this episode of Telaid Tech Connect, host Beth Bergmann is joined by Thom Schmitt, VP of Sales at ComplianceMate. They explore the value of IoT for complying with food safety regulations as well as achieving greater operational efficiency and reducing shrink. IN THIS EPISODE: [1:48] What major problems were foodservice operators facing? [2:28] What are some environmental or sustainability challenges? [3:25] How do all these technologies come together to help mitigate...
Walmart’s IoT Dashboard Initiative in the Deli and Bakery Departments With Eric Dalton
February 07, 2023 07:00 - 22 minutes - 42.3 MBIn this episode of Telaid Tech Connect, Eric Dalton, Operations Leader at Walmart joins Beth Bergmann to discuss Walmart’s IoT dashboard initiative in the deli and bakery departments. Eric explores the growing use cases for IoT and automation in facilities management and beyond. IN THIS EPISODE: [2:05] What was the genesis of this IoT dashboard project at Walmart and what were some of the challenges the different departments were facing? [7:07] What is the vision for the...
The Road to Automation and Frequently Overlooked Challenges With Corrie Martin
January 10, 2023 07:00 - 18 minutes - 34.7 MBThis episode is brought to you by Retail Insight. In this episode of Telaid Tech Connect, host Beth Bergmann sits down with store and fulfillment automation leader in retail and grocery, Corrie Martin, to discuss the challenges retailers and grocers face when it comes to automation projects. They explore common challenges and important considerations when going through the automation planning and implementation process. IN THIS EPISODE: [1:30] What are the key processes ...
Human-centric AI and the Future of Customer Analytics With Susan Sly
November 29, 2022 07:00 - 34 minutes - 56.4 MBIn this episode of Telaid Tech Connect, host Beth Bergmann has a conversation with Susan Sly, co-founder of Radius AI, about human-centric AI and the future for AI in retail. They explore use cases for AI as well as what the technology looks like today versus what it may look like in the future. IN THIS EPISODE: [2:57] What is AI and what isn’t it? [6:39] What is human-centric AI? [12:45] What does the art of AI mean to Radius AI and to the industry? [16:23] What is the ...
Disruptive Retail Technology Integration and How It Impacts Risk Mitigation With Brand Elverston
November 15, 2022 07:00 - 32 minutes - 60.2 MBIn this episode of Telaid Tech Connect, host Beth Bergmann sits down with seasoned asset protection professional, Brand Elverston. Based on his 22-year career with Walmart and subsequent work with LP/AP retail teams and vendors, Brand shares insights on how disruptive retail technologies both challenge and empower risk mitigation efforts in retail. IN THIS EPISODE: [2:38] How do you think technology is fundamentally changing retail? [5:04] What are the most formidable challeng...
The Accelerating Pace of AI Rollouts With Alex Siskos
October 25, 2022 07:00 - 36 minutes - 67.4 MBIn this episode of Telaid Tech Connect, Alex Siskos, Senior VP of Strategy at Everseen, explores the accelerating pace of AI rollouts and how AI and computer vision combine to deliver new and powerful insights to retailers. In this episode, we explore growing use cases and deployment pitfalls. IN THIS EPISODE: [2:18] Why did Everseen start with AI solutions at the self-checkout? [6:10] What are some opportunities you see for AI beyond the self-checkout experience? [10:...
Benefits of Purposeful Device Repair and Replacement Planning With Josh King and Shannon Lightsey
October 11, 2022 07:00 - 20 minutes - 19 MBIn this episode of Telaid Tech Connect, Josh King and Shannon Lightsey of Lexicon Technologies explore the importance of proactive technology maintenance planning. Businesses should understand - not only the cost of technology devices - but the cost of a device’s downtime. That information can inform more strategic decision-making about the replacement and repair of those devices. IN THIS EPISODE: [2:10] What are two approaches to device management? [3:40] What are some step...
Trends and Marketplace Shifts Driving Innovation in the AI-Enabled Self-Checkout Experience With Jack Hogan
September 27, 2022 07:00 - 16 minutes - 29.8 MBIn this episode of Telaid Tech Connect, we’re speaking with Jack Hogan, who unpacks some of the key drivers of the adoption of AI-enabled self-checkout solutions like Mashgin. He explores benefits to shoppers and keys to a successful deployment. IN THIS EPISODE: [1:35] What inspired the founders of Mashgin to create this self-checkout/computer vision technology? [3:10] What changes in consumer behavior or marketplace trends are driving the need behind this solution? [4:...
Beyond Traditional Surveillance: Future Applications for Optical Technologies With Jordan Rivchun
September 13, 2022 07:00 - 24 minutes - 35.7 MBIn this episode of Telaid Tech Connect, we’re speaking with Jordan Rivchun, Head of Business Development at Hanwha Techwin. We discuss how business leaders can leverage new optical technologies beyond traditional surveillance to reap operational and other business benefits. IN THIS EPISODE: [2:20] At the manufacturing level, what has changed that’s driving the ability to do more with optical technology? [5:07] Are there specific industries that you think are ready to advance t...
Changes Happening in the LP Space With Amber Bradley
August 23, 2022 07:00 - 31 minutes - 44.4 MBIn this episode of Telaid Tech Connect, we’re speaking with Amber Bradley, owner of Calibration Group and host of TalkLP. Amber explores the changes occurring in the loss prevention space and how this is evolving the industry as a whole. Amber dives into the importance of safety in today’s environment and how LP teams are working to promote safe environments. IN THIS EPISODE: [2:52] What are some common themes or challenges that you’re hearing from LP professionals? [4:40] ...
The Evolution of Loss Prevention and Asset Protection With New Technologies With Joe Davis
August 09, 2022 07:00 - 25 minutes - 23.5 MBToday we’re speaking with retail loss prevention industry leader, Joe Davis, who has led LP/AP teams in big box, specialty and other retail organizations. We explore key market trends and technology shifts in retail and their impact on LP/AP teams. Joe explains the potential for AI and data analytics to help combat loss and how LP/AP teams are evolving alongside retail. IN THIS EPISODE: [1:50] What are some of the key market trends and technology shifts in retail and their impact...
The 3 Horizons of Change and Opportunity in Retail With Brooks Thompson
July 26, 2022 07:00 - 26 minutes - 49.2 MBToday we’re speaking with innovation and continuous improvement leader, Brooks Thompson, who explains the 3 horizons as they relate to the future of retail. We explore the 3 horizons framework and how retailers can successfully implement technologies to combat their business challenges today while being aware of and prepared for emerging technologies that will be critical to their viability in the future. IN THIS EPISODE: [1:40] Understand the concept of 3 horizons in retail a...
The AI Ecosystem and How To Drive Better Performance With Andi Huels
July 12, 2022 07:00 - 24 minutes - 45.5 MBThis week’s episode of Telaid Tech Connect features Andi Huels, Head of AI, North America for Lenovo. We explore the AI ecosystem, the different components and stakeholders, and the potential for AI to transform businesses in all segments. Andi outlines insightful use cases and explains how to establish scalable, optimized infrastructure to support AI for applications now and in the future. IN THIS EPISODE: [2:58] What is the AI ecosystem? What does it look like and who are the p...
Practical Applications for AI in Restaurant Automation With Atif Kureishy
June 28, 2022 07:00 - 31 minutes - 56.8 MBToday we’re speaking with Atif Kureishy, Founder of Vistry, about practical applications for AI in restaurant automation. We explore computer vision, voice and IoT as sources for AI data and specific applications for improving throughput in the drive-thru, improving order accuracy, reducing abandonment and improving the customer experience. Atif also makes some predictions on what restaurants will look like in 5 – 10 years. IN THIS EPISODE: [2:45] What are some specific challenge...
AI, Computer Vision, and Machine Learning Concepts With Craig Cartwright
June 14, 2022 07:00 - 32 minutes - 45 MBToday, we’re speaking with Craig Cartwright, lead project manager at Darvis. In this episode of the Telaid Tech Connect Podcast, we explore AI, computer vision, and machine learning and how these technologies work together to solve critical business problems. Craig also discusses the industries using AI and some of the critical business applications. IN THIS EPISODE: [03:38] What is the definition of AI? What is computer vision and what is machine learning? [09:00] Which indust...
Emerging Retail Technology Trends and the Impact on Loss Prevention With Terry Sullivan
May 31, 2022 07:00 - 24 minutes - 34 MBToday, we’re speaking with Terry Sullivan, LP/AP industry veteran and president of the Loss Prevention Foundation. In this episode of the Telaid Tech Connect Podcast, we explore the latest technologies in the retail industry and the impacts on loss prevention/asset protection (LP/AP) teams. Terry also discusses the walk-in walk-out experience, RFID technology, acceleration of AI, computer vision, and applications for facial recognition technologies. IN THIS EPISODE: [02:10] What ...
10 Principles of High Productivity Retailing
May 17, 2022 07:00 - 33 minutes - 46.1 MBToday we’re speaking with Jim Inglis, a 60-year home center industry veteran, executive, and author. In part two of this podcast series, we explore the ten principles of high productivity retailing gleaned from Jim’s time with The Home Depot and his tenured career. Jim shares insights about how building brand, customer loyalty, trust and culture is critical for success in retail. IN THIS EPISODE: [01:45] What are the 10 principles of high productivity retailing? [09:27] How has...
Bleeding Orange Culture and The Home Depot’s Success Story With Jim Inglis
May 03, 2022 07:00 - 31 minutes - 25.5 MBToday we’re speaking with Jim Inglis, a 60-year home center industry veteran, executive and author. In this episode, we explore the story of how The Home Depot grew from its first few stores in 1979 to become the largest home improvement retailer in the world. Jim shares insights about how the Bleeding Orange Culture practices of empowering teams, delighting customers and embracing change led to The Home Depot’s success. IN THIS EPISODE: [03:00] What was the market opportunity in...
The Digital Transformation: How and Why Companies Are Automating With Steve Latham
April 19, 2022 07:00 - 29 minutes - 40.6 MBToday we’re speaking with Steve Latham, Founder and CEO of Banyan Hills Technologies. In this episode, we explore the digital transformation, what it means, how it’s occurring, which industries are taking early action and the challenges associated with managing tens of thousands of connected devices. Steve shares insight about Canopy™, an IoT platform that enables the centralized monitoring, management and control of large networks of devices and control systems. IN THIS EPISODE: ...
How the Retail Cyclone Is Driving Retailers to Growth or Failure With Keith Aubele
April 05, 2022 07:00 - 26 minutes - 36.8 MBToday we’re speaking with Keith Aubele, founder of Nav1gate Group, about the retail cyclone and how it’s driving retailers to massive growth or failure. We explore the unprecedented conditions creating this retail cyclone and how leaders are taking action to reduce the impact and leveraging technology to future-proof their approaches. Keith also outlines the challenges that LP, IT leaders and executives face. Join us as we discuss the conditions retailers face today and, in the future, and t...
The Impacts and Importance of Sustainable Technology Purchasing With Annie Bevan
March 22, 2022 07:30 - 19 minutes - 35.5 MBToday we discuss the impacts and importance of sustainable technology purchasing with Annie Bevan, Global Head of Sustainability at Superior Essex Communications. We explore the importance of sustainability in the built environment and how corporations and leaders are taking action to reduce environmental impact and create more sustainable spaces. Annie also explains how technologies are changing the traditional design of buildings and enabling greater sustainability. Join us as we di...
The Use of Data Analytics and Understanding the True Omnichannel Experience for Customers
March 08, 2022 07:00 - 22 minutes - 41.8 MBToday we discuss the use of data analytics and understanding the true omnichannel experience for customers with Tracy Benaman, VP of Retail Sales of Deep North, an expert in retail operations and data analytics. She explains how retailers and QSRs are using video analytics to inform real-time decision making that improves employee efficiency and customer service. Join us as we discuss how AI is transforming retail stores and QSRs and their ability to drive sales in real time, return the grea...
UVD/Non-Chemical Sanitation Technologies - with Christine Gallo
February 22, 2022 07:00 - 21 minutes - 38.5 MBToday’s episode is about UVD sanitation technology, its evolution in various industries, and how it’s becoming a part of our daily lives. Owner and Founder of Gallo Medical Company, Christine Gallo joins us to discuss advancements in UVD technology and the factors associated with successful deployment. Christine explores the growing applications of UVD sanitation technology across multiple industries and how businesses are using this technology to protect their employees during the Covid pan...
IOT and Ops Technology-with James Snook and Doug Sparkes
February 08, 2022 07:00 - 31 minutes - 56.8 MBToday’s episode is all about operations technology (OT). Guests James Snook and Doug Sparkes join us to discuss the role operations technology plays in a company’s success and advancement. How does IT play a role in the implementation and maintenance of these operations technologies? In this episode, we also talk about five key myths and realities of integrating new operations technologies into a business. Join us as we discuss how businesses can use OT to achieve critical business, operati...
Today’s Retail Experience with Anand Muralidaran
January 25, 2022 07:00 - 31 minutes - 29.2 MBAnand Muralidaran is the Global Business Development Head for Retail at NVIDIA and today we will be addressing how retailers are working to digitalize the customer experience. Retailers constantly adapt in order to best serve their customers. Available resources such as smart cameras, algorithms, and heat mapping are helping companies like NVIDIA reimagine the traditional retail experience while enhancing customer experience, loyalty, and engagement. Tune into today’s episode as we discuss w...
Speed, Flexibility, and Scalability with Paul Metzheiser
January 11, 2022 07:00 - 17 minutes - 32.9 MBIn this episode, we discuss how companies are transitioning from capex investments in technology to hardware as a service. Today’s guest, Paul Metzheiser, is a managing partner at TAMCO where he focuses on revenue generation and business development for the company. Paul has worked closely with security integrator leadership teams for nearly thirty years. Tune in as he shares insights on the speed, flexibility and scalability enabled by hardware as a service. IN THIS EPISODE: [02:14...
How Retailers are Returning to a New Normal with Mark Pilkington
December 14, 2021 07:00 - 26 minutes - 48 MBMark Pilkington is a brand expert, entrepreneur, motivationalist, and thought leader. Today we discuss Mark's recent book, Retail Recovery: How Creative Retailers Are Winning in their Post-Apocalyptic World. Mark's book is a survival guide for brands in the semi-post pandemic age, detailing new forces changing how we buy products, experience brands, and giving insights into how retailers can recover and thrive under new conditions. Tune in as we talk about trends in retail during the pandemi...
The Shift to the Cloud and the Future of the Security Space with Nigel Waterton
November 29, 2021 07:00 - 23 minutes - 42.2 MBNigel Waterton leads the sales and marketing efforts for Arcules as Chief Revenue Officer. First, he discusses the shift to cloud-based security systems and the technology trends driving this transition. Then, we look ahead to the impact of the cloud on the future of security. Tune in as Nigel explores how the cloud-based systems can improve visibility into your business and enhance the customer experience. IN THIS EPISODE: [02:10] Nigel explains how the security industry has transfor...
Technology and Security in The Retail Space with Frank Thomas
November 15, 2021 07:00 - 23 minutes - 43.3 MBFrank Thomas is a security industry veteran with about 25 years of experience in mechanical engineering, operations, application design and sales. Frank kicks off the podcast highlighting retailers’ desire to maximize the value of each technology deployment. He discusses retailers’ drive to leverage technology to better understand their customers and gain insights that allow them to be smarter about their business. Frank explores the types of data and analytics generated from video and other...
Implications of Click and Collect Solutions on Loss Prevention Teams
October 17, 2021 12:00 - 21 minutes - 39 MBIn this episode, host Beth Bergman interviews Mike Korcuba, vice president of sales and leader of the physical security practice at Telaid. Mike considers emerging loss prevention (LP) and security challenges related to the use of new click and collect solutions. He discusses the most prevalent sources of loss and strategies for preventing losses associated with theft and fraud, in particular. How are LP teams responding to respond to evolving risks and threats due to changes triggered by ...
Cleveron’s COO (US) on How Automated Package Lockers Reshape the Last Mile
October 17, 2021 12:00 - 26 minutes - 49 MBMeelis Anton has helped companies implement technologies that enable smooth and time-saving customer interactions. First, Meelis speaks about how Cleveron came to be and the history of startups in Estonia. He reveals what makes Cleveron's products unique regarding click and collect solutions for retail, grocery, and logistics. Tune in as Meelis dives into the retail and grocery industry's significant challenges, and Meelis gives advice for companies deploying new technologies. IN THIS ...
Introduction to Telaid Tech Connect Podcast
October 15, 2021 17:56 - 4 minutes - 8.9 MBWelcome to the Telaid Tech Connect Podcast. In this podcast, we will deep dive into the transformational changes occurring across multiple industries today. Plus, we chat about how technologies are helping enterprises achieve their aggressive business objectives. Telaid is uniquely qualified to host this podcast because we see the challenges and successes of innovative technology deployments in businesses from our everyday work. Tune in as we talk about what our podcast episodes will be like...