Don't be a jerk to your barista — and other thoughts on frontline work | Adriann Negreros
TED Talks Daily (HD video)
English - January 05, 2024 15:54 - 12 minutes - ★★★★ - 740 ratingsEducation Technology ted tedtalks ted talks inspiration creativity tech demo education Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: The vital data you flush down the toilet | Newsha Ghaeli
All jobs, especially those held by frontline workers, should have dignity and the ability to turn into great careers, says change management expert Adriann Negreros. From shift flexibility to ending work on time, he outlines what he calls the "handbook of humanity" — people-centered ideas for change, rooted in empathy — that, when implemented, can redefine the nature of frontline work.