Wells Fargo Head of Technology Tracy Kerrins on AI Virtual Agent & Becoming a Digital-First Company
Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
English - July 10, 2023 07:00 - 22 minutes - 21 MB - ★★★★★ - 68 ratingsTechnology Business Management business health entrepreneurship interview politics Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
783: Tracy Kerrins, Senior EVP and Head of Technology at Wells Fargo, joins the broadcast to discuss the company's efforts in becoming digital-first and the new technology and innovations she is helping to drive. She highlights the introduction of Fargo, the company's first customer-facing AI virtual assistant, and dives into the broader use of artificial intelligence to improve customer service and experiences. Tracy also emphasizes the criticality of data and the organization's cloud strategy as well as the importance of empowering employees and creating a positive culture of collaboration. Finally, she looks ahead at other trends in technology and reflects on the keys to her career success.
783: Tracy joins the broadcast to discuss the company’s efforts in becoming digital-first and the new technology and innovations she is helping to drive. She highlights the introduction of Fargo, the company’s first customer-facing AI virtual assistant, and dives into the broader use of artificial intelligence to improve customer service and experiences. Tracy also emphasizes the criticality of data and the organization’s cloud strategy as well as the importance of empowering employees and creating a positive culture of collaboration. Finally, she looks ahead at other trends in technology and reflects on the keys to her career success.
Also available on YouTube:
https://youtu.be/RHame5gq2xQ