The Journey from CIO to COO with Chris Drumgoole and Jeff Smith

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

English - July 11, 2022 07:00 - 21 minutes - 20.3 MB - ★★★★★ - 68 ratings
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Previous Episode: Elevance Health (formerly Anthem) Global CIO Anil Bhatt on Empathetic Technology

Next Episode: Intel Fellow Andres Rodriguez on Optimizing Artificial Intelligence Hardware and Software

679: In this interview, Chris Drumgoole, COO of DXC Technology, and Jeff Smith, COO of World Fuel Services, discuss their journey going from the CIO role to COO. Jeff shares his method to operationalize culture and measure the productivity of his teams. Chris then talks about how he uses the Net Promoter Score (NPS) to gauge employee satisfaction at DXC. Finally, both executives opine on the mindset shifts as they entered the role of the COO and give their perspective on the current supply chain challenges that companies are facing.

679: In this interview, Chris and Jeff discuss their journey from the CIO role to COO. Jeff shares his method to operationalize culture and measure the productivity of his teams. Chris then talks about using the Net Promoter Score (NPS) to gauge employee satisfaction at DXC. Finally, both executives opine on the mindset shifts as they entered the COO role and give their perspectives on the current supply chain challenges that companies are facing.

Also available on YouTube:

https://youtu.be/ab1H0-_HOuM