In this interview, Joe Locandro, IT Director for Cathay Pacific, the flag carrier airline of Hong Kong, discusses World Class IT principle two, infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

How Cathay Pacific's mission statement of having the best technology is translated
The rising importance of digital customer experience
Ways in which innovation is managed at Cathay Pacific
Similarities across industries based on Joe's previous IT leadership experiences
Eye on the Trends: Mobile consumption and the changing form factors. Increasing usage of biometrics

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