What defines a good customer experience technology in 2019? with Colin Shaw and Adam Toporek
TechConnect
English - April 30, 2019 17:00 - 29 minutes - 13.7 MB - ★★★★★ - 5 ratingsTechnology Business technology sport education conservation start-ups cybersecurity innovation digital cycling coworking spaces Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Behind the scenes at SXSW
Automation, chatbots, AI... Customer experience (CX) has gone from a physical person adapting to your every need to now fully-fledged systems that are able to make real-time decisions. Sometimes, they can even make the decisions for you...
But what defines a good customer experience today and what do you need to factor in when building a seamless customer experience offering?
In this pod, we speak to Adam Toporek and Colin Shaw, two CX influencers who have all the answers. Press play...