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Team Lally Sucks - One Star Review
Team Lally Hawaii Real Estate Podcast
English - June 03, 2020 19:44 - ★★★★★ - 2 ratingsEducation hawaii real estate market adrienne lally tips educational keller williams Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Secrets to Business Success During Covid-19
Next Episode: Give Peace a Chance
If you get a one-star review, what’s the best way to respond?
-94 percent of consumers say that a bad review has convinced them to avoid a business.
-53 percent of customers expect businesses to respond to negative reviews within a week.
-But 63 percent say that a business has never responded to their review.
-45 percent of consumers say they’re more likely to visit a business that responds to negative reviews.
How to respond:
1. Address the reviewer
2. Say thank you
3. Apologize and sympathize
4. Take responsibility
5. Make things right
6. Take the issue offline
7. Ask for a second chance