The Client Experience: Before Your Client Gets to the Procedure | Tat Talk with Teryn

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In this episode of Tatter-a-fact® PMU Podcast I talk about filming eyeliner procedure videos during what my team and I have called "Hell Week," and the crucial elements of the client experience. 

From their initial contact to the final outcome, I uncover the significance of virtual secretaries in streamlining bookings, deposits, and consultations. I guide you through each stage, emphasizing attire, authenticity, and building genuine connections with your clients to foster life-long artist-client relationships. Finally, I dive into a thought-provoking discussion on whether the client is always right, exploring the dynamics of client satisfaction and the balance between expertise, artist preferences, and our own mental health.

This is a topic I am extremely passionate about, so get ready for this episode: part 1 of 2! Grab your notebook, a snack, and tune in for an insightful episode as we unravel the intricacies of client interactions.

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🎸 Composition and guitars - Russ Letizia
🥁 Drums and studio engineering - Mike Zerbe
🎼 Recorded at The Compound in Las Vegas, NV