Processes, predictability, and the path to optimal workflow in your business

So many times when we start our business, our focus is on all the obvious things - legal, sales & marketing, getting our first clients. But, if we don't spend equal time putting together our step by step processes to ensure premium customer service and optimal workflow, we are missing the mark. In this episode our Ops Director, Liz Jefferson, hangs out with me to discuss the ins and outs of creating and implementing strategic process flows in your business.