Courage Over Comfort with Carine Clark from Banyan
Tacoincidence with Scott Porter
English - October 22, 2019 12:00 - 58 minutes - 54.2 MB - ★★★★★ - 26 ratingsEntrepreneurship Business Management brand business culture customer experience entrepreneur food management marketing tacos brand experience Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
“Treat people the way they want to be treated."
Why customer experience has resonated with Carine her whole life (2:55)Secret #1: Differentiate with Customer Experience (7:11)Secret #2: Create a Culture of Care (9:24)Secret #3: Be Kind (11:20)Secret #4: Choose Courage Over Comfort (12:34)Secret #5: Embrace Tech to Improve the Experience (14:24)Secret #6: Customers Pay More for Superior Experience (21:41)Secret #7: Invest in Your Employees (24:15)Secret #8: Hire Empathetic Frontline Employees (25:28)Secret #9: Succeed with Diversity and Customer Experience Programs (26:23)Secret #10: Staple Yourself to the Customer's Bill (27:38)What Banyan has taught Carine about customer experience (35:00)Secret #11: Take Off Your Boss Hat. Be a Student of Your Business (47:51)Secret #12: Create an Environment of Abundance (52:50)Secret #13: Leave People Feeling Good (54:20)Links we mention in this episode
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About Tacoincidence
This is Tacoincidence — where we learn secrets of breakthrough brand experience from the most brilliant leaders while we’re on the search for the perfect taco. I'm your host, Scott Porter, entrepreneur, brand experience strategist and the taco-obsessed founder of Search for the Perfect Taco.
In my lifelong search, I’ve learned the taco experience is even more than crazy good tacos — it’s about real human connection. And Tacoincidence is about discovering how visionary leaders build successful organizations with human experience at the core of their brand’s DNA. Whether it’s with granola bars, electric bikes, software or socks. I wanted to learn why these leaders believe in the power of relationship-based brand experience, what they do to create it and how it’s helped them thrive. All…over tacos.
Join the journey on our website — you’re not going to want to miss out on our national taco tour we’re planning! Follow us on social media, subscribe to the podcast and YouTube channel, and tune in every Taco Tuesday for new episodes of Tacoincidence, where we’ll continue to explore the secrets to level-up your brand experience AND your taco game.