Episode 53: How to Develop Systems and Processes for Your Small Business, with Linda Phan

Linda Phan was born in LA, but she grew up in Massachusetts from eight years old onwards. She graduated from UMass Amherst with dual degrees in Accounting and Psychology and worked for two years as a corporate auditor at the 6th largest accounting firm in the US. Linda moved to Austin, TX a year ago and worked as Chief of Staff at Newchip, a financial technology company. She is currently on track of getting her MBA from Acton School of Business.

What you’ll learn about in this episode: Linda’s background learning processes as an auditor The most important systems and processes for small businesses How Linda came to Newchip first as an executive assistant and then moved up to Chief of Staff by implementing systems and processes and making the company more efficient The time management skills Linda needed to balance working for Newchip, going to school full time, and helping her boyfriend launch his dental startup Figuring out the steps needed for hiring a great employee and sticking to that system The system Linda developed for communicating with investors and why that communication needs to be constant The methods Linda uses for storing system documentation at Newchip using Lucidchart The five processes Linda built and put in place at Newchip before leaving to focus on her MBA and her boyfriend’s startup Why people in the operations department shouldn’t just stick to operations Ways to contact Linda: Email: [email protected]

A transcript of this episode is available here: http://systemexecution.com/systems-and-processes-for-small-business/