#151 – You’re an Onboarding Wizard
Support Ops Hangouts
English - September 26, 2017 13:19 - 51 minutes - 47.5 MB - ★★★★★ - 6 ratingsTechnology customer support service experience Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Remember Clippy - the fun yet kinda irritating assistant from Microsoft? Onboarding tools have come a long way since then. There are all sorts of guided setups, wizards, tours, and more that companies use to make sure new customers are set up for success. But how effective are those guided setup tools?
Remember Clippy – the fun yet kinda irritating assistant from Microsoft? Onboarding tools have come a long way since then. There are all sorts of guided setups, wizards, tours, and more that companies use to make sure new customers are set up for success. But how effective are those guided setup tools?
Subscribe: iTunes | Android | RSS | Overcast
Notes and Links
Chris Bowler – Website | Twitter
Wildbit
Google Equates “Design” With Endless Testing. They’re Wrong
Why Google has 200m reasons to put engineers over designers
Intro Music – “Happy Rock” from Bensound
If you enjoyed this episode, Tweet about it or share some love with a review.