Ep #29: Krista Anderson-Cooperman on customer success as a core value

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English - September 15, 2019 17:38 - 32 minutes - 29.3 MB - ★★★★ - 23 ratings
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Previous Episode: Ep #28: Jon Herstein on what it takes to "blow customers’ minds"

Next Episode: Ep #30: Carlos Gonzalez, COO of GoCardless on Global Payments

Krista Anderson-Copperman is the Chief Customer Officer at Okta, Inc. At Okta, Krista is charged with ensuring Okta customers see value and are successful with Okta products. The Customer First organization includes education, professional services, customer support, customer success and renewals.

Anderson brings more than 18 years of experience to Okta, delivering superior levels of adoption, loyalty and customer satisfaction for both enterprise and small business customers. Prior to joining Okta, she served as SVP, Customers for Life at Salesforce.com.

We talk to Krista about what it means to be a CCO, the importance of customer success as a core company value, the challenges of scaling teams to meet growth needs, and lots more!

For more, go to www.zuora.com/podcast