Sandeep Jain is the Founder & CEO of Leela Labs which has built a podcast search platform, and Leela Kids, the world's first kids podcast app. Sandeep also just launched his own podcast show around Customer Support. Prior to launching Leela Labs, Sandeep worked in Engineering, Product Management and Business Development with leading tech companies such as Cisco, Palo Alto Networks, Juniper Networks, InMobi and Microsoft.

We talk to Sandeep about the ongoing transition to “as-a-service” business models, customer support, and his recent Medium article on “the next $10 billion opportunity in enterprise IT.”

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