Episode 592 | Nine Tactics for Amazing Customer Support
Startups For the Rest of Us
English - March 01, 2022 10:00 - 30 minutes - 27.8 MB - ★★★★★ - 675 ratingsCareers Business Technology business marketing entrepreneur entrepreneurship leadership finance entrepreneurs interview health fitness Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
In Episode 592, Rob Walling is joined again by Cody Duval for a technical conversation about the dos and don'ts for amazing customer support.
The topics we cover
[2:00] Customer success vs customer support
[5:10] Response time
[8:59] Post-support surveys
[10:58] When to hire first customer support person
[13:02] Chat widgets
[17:09] Doing customer support early on as a founder
[18:01] Training customer support to ask a question
[19:00] Dealing with abusive customers
[21:10] Customer support tool
Links from the show
How to Deal with Rude Customers
Cody Duval (@codee) | Twitter
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