Melina Palmer - Harnessing Surprise and Delight
Standard Deviations with Dr. Daniel Crosby
English - August 11, 2022 04:00 - 53 minutes - 49.4 MB - ★★★★★ - 102 ratingsEducation invesment how to invest dr. daniel crosby behavioral finance fintech daniel crosby befi behavioral economics investor psychology investor emotion Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Tune in to hear:
- What are some of the psychological mechanisms that make our vision of ourselves so cloudy at times?
- If Melina hoped to draw out a deeply personal answer to the question “what are your financial goals,” how would she go about constructing the question?
- What are the hallmarks of a psychologically sophisticated brand and what is the psychological impact of this authenticity?
- What is the “surprise and delight” approach and why isn’t it more ubiquitous in customer service and UI design?
- How can we protect ourselves against being on autopilot as consumers? How do business owners encourage getting their clients in this kind of groove?
- How is pricing strategy a lot more complicated than it seems on the surface?
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Compliance Code: 1274-OAS-7/20/2022