Call Center Startup Observe.AI Raises $54M Series B - Sonic Insights
Sonic Insights
English - September 16, 2020 14:00 - 4 minutes - 4.52 MBTech News News Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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Observe.AI is a startup that uses AI, Speech Recognition, and Natural Language Processing to power call center software. They recently announced a $54M Series B funding round led by Menlo Ventures with participation from Next47 Ventures and NGP Capital.
Insights:
- Observe was started in 2017 and now has 105 employees, large customers, and accelerated growth due to COVID-19.
- Overview of how they use conversational ai to improve call centers.
- A look ahead at how they will be allocating the capital from their Series B fundraise and the focus of their Faster, More Accurate and More Human mantra for product development.
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